Last updated: September 2026
This policy explains when a payment made to RashiDaily can be cancelled or refunded. It applies to paid reports and other digital products or services sold on this site. By completing a purchase, you confirm that you have read and accepted this policy.
1. What You Are Buying
Paid reports and other paid products on RashiDaily are digital products or services. Reports are generated using the information you provide, such as birth details, and are delivered electronically after your payment is confirmed. There is no physical item and nothing is shipped.
2. Delivery
Your report is prepared once the payment provider confirms your payment, which is normally within a few seconds. Depending on the product and whether you are logged in, you may receive it in one or more of the following ways:
- Through your RashiDaily account, where you can access your purchased products.
- On the report page, where you can read and download the PDF.
- Through a link sent to the email address provided during checkout.
Please provide accurate account and email information. For guest purchases, the email address provided during checkout may be the primary way we can contact you and deliver your report link.
If your payment succeeded but the purchased product or report is not available within 30 minutes, please contact us. We will either make the product available to you or refund the affected payment in full.
3. Cancellation
You may abandon a checkout at any point before completing payment, and no payment will be charged by RashiDaily.
Once payment is confirmed and a digital product has been generated or delivered, the order generally cannot be cancelled. Refunds after delivery are handled only in accordance with the circumstances described in this policy.
4. When We Refund
We will refund you in full in any of these cases:
- Payment taken but no product delivered. Your payment was successfully captured but the purchased product was never made available to you.
- Duplicate payment. You were charged more than once for the same order.
- Failed or incomplete payment. Money was deducted from your account but the order did not successfully complete at our end. The payment will either be reconciled and the product delivered, or the amount will be returned to you.
- Technical fault in the product. The product is corrupted, unreadable, generated in the wrong language, or generated using incorrect details because of an error on our side.
- Other service failure caused by RashiDaily. Where we are unable to provide the purchased product or service due to a technical or operational issue on our side.
Please contact us within 7 days of the purchase so that we can investigate the issue while the relevant payment and order records are available.
5. When We Do Not Refund
Because our products are digital and may be generated and delivered immediately, the sale is generally final once delivery has taken place. We cannot offer a refund for:
- A change of mind after the product has been delivered.
- Disagreement with the astrological findings. As explained in our Terms of Use, astrological content is provided for informational and entertainment purposes and is interpretive by nature. A result you did not expect or hope for is not considered a product defect.
- Incorrect birth details or other information entered by you. Please carefully verify all information before completing your purchase.
- Problems opening or downloading a product caused by your own device, browser, internet connection, email settings, or software. Please contact us and we will reasonably assist you in accessing the product.
- Failure to access a product because of loss of access to your account caused by incorrect credentials or failure to maintain access to your registered email address, except where the issue is caused by RashiDaily.
6. How to Request a Refund
Submit your request through our contact page. Please provide the email address associated with your purchase or RashiDaily account and your order number, if available. Your order number may appear on your receipt, account purchase history, or delivery email.
Please describe the issue clearly so that we can investigate it. We aim to respond to refund requests within 2 working days.
7. How Refunds Are Paid
Approved refunds are processed through Razorpay, our payment provider, and are returned to the original payment method used for the transaction.
RashiDaily does not request or store your complete card or UPI credentials for the purpose of issuing a refund, and refunds cannot normally be transferred to a different payment method or account.
Once we initiate a refund, the time taken for the amount to appear in your account depends on your bank, card issuer, UPI provider, or other payment provider. Refunds are normally reflected within 5 to 7 working days, although the actual processing time may vary.
Refunds are made in Indian Rupees for the amount actually paid to RashiDaily. Any currency conversion differences or fees charged independently by your bank or payment provider are outside our control.
8. Before You Raise a Dispute
If something has gone wrong with your purchase, please contact us first through our contact page. We will review the order and delivery records and try to resolve the issue as quickly as possible.
You retain any rights available to you under applicable law and the rules of your payment provider.
9. Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date above will reflect the latest version. The version applicable at the time of your purchase will generally govern that purchase, subject to applicable law.
10. Contact
For questions or requests relating to a payment, purchase, cancellation, or refund, please contact us through our contact page.